This policy describes how Handpicked Villas treats personal information that we collect and receive. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not readily available.
Handpicked Villas will only collect, record, process and store data which is needed to book your villa and fulfill our contractual obligations towards our guests and suppliers (E.U and Non E.U.); to ensure the booking of your villa, ancillary requirements or to comply with legal requirements. We may disclose to any third parties authorized by us, such information as may be necessary to provide you with accommodation and services you have requested, other related administration or management purposes or for the purpose of verification of details relating to your data held by us for legitimate purposes.
Why we collect and store your personal information
In order to provide you with accommodation with us, Handpicked Villas need your personal details to process your booking and to enable us to contact you in connection with your arrangements.
Collection of other information
Use of your information
You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our accommodation information and ancillary services and for our internal business processes.
We may monitor and keep records of email communications, which you send to us, and other communications with you in accordance with this policy.
Security of information
We will employ effective procedures and safeguards to ensure that the data we hold on you is adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date. Where we become aware of any inaccuracies in the data we hold, we will correct and, where appropriate, delete incorrect data. Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements. Where data are no longer required, we will ensure that they are disposed off in a secure manner.
We will only provide access to data on you to those of our employees and partners, who need such access in order to carry out any necessary processing. We have taken appropriate steps to ensure the security of data, whether it is stored in computer systems, paper files or other storage media. We expect the same high standards of security and confidentiality of any partners we employ to process data for us. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our site. However we use our reasonable endeavors to protect the security of your personal information from unauthorized access or use. In addition to our safeguards your personal information is protected in the UK by the Data Protection Act. This provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. For more information on the Data Protection Act and the Information Commissioner please see www.dataprotection.gov.uk. We will maintain records relating to your use of this web site for information. We shall be entitled to process those data for the purpose of providing your requirements, requests and to keep you informed of further products from us, which may be of interest (unless you write to us asking us to exclude you from such offers or alternatively telephone, fax or e-mail us to that effect). (If you use more than one e-mail address to communicate with us, please notify us of each e-mail account you use.)
We will not send you e-mails that you do not want. If at any time you feel that we have not adhered to these principles, please either notify us by telephone, fax or e-mail and we will use all commercially reasonable efforts to determine and correct the problem promptly.
Special restrictions on the use of sensitive data.
When we do collect such data, it will be limited to data which are: - required to be kept by law - clearly and strictly necessary to fulfill a contract between you and us in order to book your accommodation and make the necessary arrangements.
Changing or accessing your information
Should your personal information change (e.g. your postcode), or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please contact: Handpicked Villas Tel: 01477 668114, Fax 01477 537825 including full details of your request.
You have the right to require us to cease the communication of advertising or marketing material to you, and we will ensure that your request is complied with. This includes the right to withdraw your consent to third-party direct-marketing use of your data, at any time. You have the right to see all the data we hold on you. Should you wish to have access to all or a particular part of your data, please contact us at the address above. The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days from the date of such request for access. Where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days after receiving your request to amend our records.